Terms and Conditions

Welcome to Batteel.com website

This page tells you the terms and conditions on which Goods are sold by Batteel through this website. Please read these terms and conditions carefully before ordering any Products from our site. By using our site and placing an order you agreed to be bound by these terms and conditions and our terms of use policy. If you have any questions relating to these terms and conditions, please contact Shop@Batteel.com before you place an order.

ORDERS

When you place an order through our Website, an email thanking you for your order and confirming your order has been received and accepted by Batteel (the "Confirmation Email") Please ensure that you have given us a correct email address as this is how we will communicate with you about your Order. Please also ensure that you provide an accurate address and telephone number to ensure that your order arrives to the correct location. If you do not open the door or respond to telephonic correspondence within 5 minutes of our delivery drivers physically reaching your address, we reserve the right to leave the premises, and you will be charged for the Product.

DELIVERY

1) All orders ( Batteel standard Cakes 1.5 Kg and 2 Kg ) are processed & delivered within 60 Min of order acceptance (During the operation hours of Batteel outlets / Inside Doha only ) or the next day if order placed after operation hours.

2) All orders (Gift Dates, Chocolate, Macaroon boxes and trays & Special cakes) are processed & delivered within 24 hours of order acceptance. Free delivery for orders above 499 QAR, Order below 499 QAR will be Charge 10 QAR

CANCELLATION

If, for any reason, you wish to change or cancel your order you can do so by calling +974 74779880 Or email us at: Shop@Batteel.com Or Chat with our agent through WhatsApp Click to Chat Now Such requests for cancellation/amendment are processed subject to the request before cut-off time (the time before which the order is processed/prepared).

RETURN POLICY

Product Returns Your order is guaranteed to arrive in perfect condition at the specified address provided. If you are not completely satisfied with the quality of your order upon arrival, please contact us on (Shop@batteel.com or WhatsApp +974 71135656 ) within 48 hours of receipt, with a detailed description and photograph(s) evidencing your dissatisfaction, for assistance with a replacement or exchange.

REFUND POLICY

The customer is required to notify us within 48 hours of the refund request